Careers

Current Opportunities

Wholesale Sales Manager

Based on some recent changes to our team, we are looking for a talented Sales Manager to join our Preston based team.
  • work for a local, sustainable, values driven business
  • use your fashion styling to sell product every day
  • collaborative, supportive & fun team

Who are you?
Working closely with our Wholesale customers based primarily across Victoria and Queensland, you will maintain a keen eye on maximising sales opportunities within your region, all whilst ensuring ELK’s exceptional service standards and values are exemplified. We are not a typical sales driven business. Yes, this role and our team are ultimately responsible for achieving sales, however our point of difference is how.

  • You are a brand ambassador who embodies the ELK brand. You live, breathe and love ELK from our product to our values, to our brand ethos and you look forward to sharing the brand with everyone you cross paths with

  • Relationships are everything. You are able to quickly and easily build strong, trusting relationships with customers and colleagues alike. Above and beyond is your normal

  • You consistently keep your eye on the prize. You love nothing more than exceeding sales targets and realising new opportunities to spread the ELK brand

  • You love to style and are confident in elevating an everyday outfit into something special

  • You are meticulously organised, you live by your schedule and are comfortable operating solo when on the road

Our must haves:
  • experience in a similar sales focussed role, ideally within the fashion industry
  • well versed knowledge of the local wholesale landscape 
  • a current unrestricted driver’s license and own, reliable vehicle
  • ability to conduct regular regional and overnight travel
In return we offer:

  • Salary and benefits commensurate with experience

  • Access to a market leading profit share incentive program

  • Flexible work – we are open to considering this role operating part time, 4 days

  • Generous product allowance

  • Market leading product discounts for you, your family & friends

  • Your birthday off every year

  • 2 days paid volunteer leave every year

  • Genuine commitment to work life balance

How to Apply:
If this sounds like the role for you, please apply using this link:  https://adr.to/5vx76 including your CV and a Cover Letter detailing why you’d be the perfect fit for our team at ELK. We can’t wait to hear from you! x

 

Customer Service Supervisor

  • Full Time, permanent role

  • Access to market leading Incentive Plan + great discounts for you, your family & friends

  • Ethical, sustainable fashion business genuinely committed to Work Life Balance

About The Role
We are looking for a talented Customer Service extraordinaire to supervise and coordinate the daily and weekly resourcing of our small customer service team responsible for servicing our Online customers. You’ll be a confident communicator, acting as the conduit between Customer Service and the business in addition to being comfortable operating as a Customer Service Consultant yourself where volumes require. Our ideal candidate will have a positive, proactive, solutions focussed mindset and be comfortable rolling their sleeves up and alternating between coordination of the team and getting their hands dirty.

Your responsibilities will include:

  • Coordinating the daily and weekly resourcing of a small team of Customer Service Consultants

  • Report and present at weekly meetings on behalf of the customer service team, detailing findings, planning and suggested actions to inform the greater team

  • Being the subject matter expert on Zendesk, actively looking for ways to improve the way we work or simplify processes

  • Maintain in depth knowledge of each of the Customer Service Consultant roles, supporting training, upskilling or stepping in where volumes or absences require

  • Be a brand advocate and provide exemplary customer service consistent with our brand philosophy to all our consumers

What We’ll Love About You
You have a love of putting the customer at the forefront of everything you do, ensuring we continue to provide an exceptional, on brand consumer experience consistent with our ethical and sustainable mission. You have the ability to quickly pick up and adapt to working with new systems, yourself having a wealth of knowledge working in Zendesk, and the savvy to quickly pull and manipulate data to support effective decision making.
 
Your values are aligned to ours. We’ll love your ability to effortlessly collaborate across the team and build an inclusive environment, ensuring everyone is on the same page and striving for the same goals.

Who are you?

You are a perfect match with:

  • At least 1+ years experience Leading or Supervising a team in a similar capacity

  • At least 3+ years experience in a Customer Service role, working across both Online and Retail environments

  • At least 2+ years experience using Zendesk

In return we offer:

  • Salary and benefits commensurate with experience

  • Genuine commitment to work life balance

  • Highly collaborative, family centric and supportive work environment

  • Market leading product discounts for you, your family & friends

  • Access to our generous annual Incentive Scheme

  • Your birthday off every year

  • 2 days paid volunteer leave every year

How To Apply
If this sounds like the role for you, please apply using this link:  https://adr.to/r6np6 including your CV and a Cover Letter detailing why you’d be the perfect fit for our team at ELK. We can’t wait to hear from you! x

 

Our Vision

We have spent over a decade building ELK into an iconic brand with a distinct personality. We are driven by a creative passion and dedication to cultivating a unique brand experience. These qualities are embedded throughout the company and the ELK label is a strengthening influence across a loyal, ever growing customer base. With an established platform and a clear, long-term vision the next phase of the ELK journey is one of significant growth and huge potential. We are excited about the future and to see our plans to cement ELK’s status as an emerging International brand.

Our Mission

To create enduring value through a design philosophy exemplified by stylish, intelligent simplicity, crafted with an artisanal aesthetic. Live a conscious and considered life that creates a positive impact on the local and global community.

Our Values

  • Authenticity
  • Craftsman
  • Consideration
  • Community
  • Discovery
  • Creativity

ELK, a pioneer of independent Australian design was founded by husband and wife duo Marnie Goding and Adam Koniaras in 2004 in Melbourne, Australia. Founded on a belief in creativity, innovative design and an authentic approach where people are at the heart of every decision.

ELK creates bi-annual collections that are informed by a design ethos where simplicity meets innovation. Seasonal collections typically lean towards natural hues and maximise the use of fine quality raw materials sourced from all over the world.

Beyond their commitment to great design,ELK has a strong ethical foundation. As a family owned and operated business, there is a great respect for all persons that work within and for the business. ELK has garnered a loyal customer base and a global reach that sees ELK collections sold in over 1200 independent retailers across 20 different countries.

ELK has cultivated a work environment in which our employees are constantly challenged to do their best. Through a creative approach, ELK has created a strong brand identity, and we nurture this quality in others by employing people who share our keen interest in design, our love of nature and simplicity and our commitment to an ethical and sustainable business. Just as each piece in our range is carefully created; we seek out individuals who can bring their own life experience and inspired ideas to our company.

In return, ELK provides employees with a unique work culture. Our culture is open and friendly, which promotes a happy work place. Staff retention is high and many team members have been with the company for long periods of time. Operating in this transparent fashion ensures everyone can be instrumental in helping steer the business towards future opportunities and growth. We live, create and work in a world surrounded by like-minded people, by peers that inspire us and aim to create a positive impact on all those that work with and for us.

We encourage our employees to integrate ELK products into their lives outside of work through offering product discounts, allowing ELK staff to act as brand ambassadors.

We encourage all employees to participate in our Health and Wellbeing Initiative which provides weekly organic local fruit and vegetables, social activities, community and charitable initiatives and health and wellbeing activities. 

All employees are kept up to date with our ethical and sustainability drive and are informed about ELK products – from the design process, through the materials used-to craftsmanship and traditional skills utilised in making them– and are confident communicating about ELK to others.

ELK supports employees' involvement in activities outside of work, whether it be to study, artistic pursuits or volunteer work.

Learn the ELK story and meet the group of people that make up ELK.